Hounslow Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Hounslow Man And Van provides moving, delivery, transport and related labour services to domestic and commercial customers. By placing a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any man and van Hounslow service, as they explain how bookings are made, how payments are handled, when cancellations may apply, and how liability is limited.

Throughout these terms, references to we, us and our mean the service provider operating under the Hounslow Man And Van name. References to you and your mean the customer, the person making the booking, and any person acting on behalf of the customer. These conditions apply to all standard transport and labour services, including home moves, furniture transport, collection and delivery, and similar assignments arranged through our man and van service.

If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply. Nothing in these terms limits any rights that cannot lawfully be excluded under UK law. Our aim is to provide a fair, transparent and practical framework for every Hounslow man with a van booking, while allowing flexibility for the varying nature of transport jobs.

1. Booking Process

1.1 Booking request

A booking may be requested by providing details of the collection point, delivery point, access conditions, approximate load size, preferred date and time, and any extra services required. We may also ask for photographs, inventory information, floor level details, parking restrictions, or other relevant information to assess the job properly. The more accurate the information you provide, the more reliable the quotation and schedule will be for your Hounslow man and van service.

1.2 Quotations and acceptance

Any quotation provided is based on the information supplied at the time of enquiry. If the details change before or during the job, the price, timing, or vehicle requirement may need to be revised. A quotation does not become a confirmed booking until we have accepted the job and, where required, received any deposit or pre-authorisation. We reserve the right to decline a booking where the job is unsafe, unlawful, outside our capacity, or not suitable for the vehicle and crew originally allocated.

1.3 Customer responsibilities You must ensure that all goods to be transported are suitably packed, secured, and ready for loading unless packing has been explicitly agreed as part of the service. You must also ensure that access is available at both addresses, that parking arrangements are lawful, and that any permissions required from landlords, building management, or local authorities have been obtained. Delays caused by inaccurate information or lack of access may result in extra charges.

2. Payments

Payment terms may vary depending on the nature of the job, but unless agreed otherwise in writing, payment is due in full on completion of the service. We may require a deposit to secure a booking, especially for larger moves, weekend work, or jobs requiring extended time or specialist arrangements. Where a deposit has been paid, it will be deducted from the final balance unless it is forfeited in accordance with the cancellation terms.

2.1 Accepted payment methods

We will confirm available payment methods at the time of booking. These may include bank transfer, card payment, or cash, subject to availability and operational requirements. If an invoice is issued, payment must be made within the period stated on that invoice. Failure to pay on time may lead to recovery action and the customer being charged reasonable costs associated with late payment, to the extent permitted by law.

2.2 Additional charges Additional costs may apply where the job exceeds the agreed time, requires extra labour, involves waiting time, parking charges, tolls, congestion-related costs, storage of goods, additional stops, or the handling of items not disclosed at the time of booking. Any such charges will be explained where practicable before they are incurred. Our man and van Hounslow pricing may also change if the volume, weight, or complexity of the load differs from the original description.

3. Cancellations and Amendments

3.1 Customer cancellation

You may cancel or reschedule a booking by giving us notice as early as possible. If you cancel with sufficient notice, any deposit may be refunded at our discretion or in line with the terms confirmed at booking. If you cancel close to the scheduled time, or after we have already dispatched a vehicle and crew, you may be charged a cancellation fee to cover lost time, labour, fuel, and administration. The exact amount will depend on how much notice is provided and whether work has already started.

3.2 Our right to cancel or suspend

We may cancel, postpone, or refuse to continue a job if it becomes unsafe, unlawful, materially different from what was booked, or impossible to complete due to circumstances beyond our control. This may include severe traffic disruption, vehicle breakdown, adverse weather, access failure, or conduct by any party that makes the service impracticable. In such cases, we will aim to rearrange the work where possible, but we are not responsible for losses arising from delay or rescheduling unless required by law.

3.3 Changes to the booking Any request to alter the date, time, addresses, item list, or service scope must be agreed by us. Changes may affect pricing and availability. If you ask us to carry additional items or perform services not previously agreed, we may charge for the extra time and resources required. A flexible approach is often possible, but no change will be binding unless confirmed by us.

4. Liability and Damage

We will take reasonable care when handling your goods and carrying out the service. However, our liability is limited to losses directly caused by our negligence and only to the extent permitted by UK law. We do not accept responsibility for pre-existing damage, poor packing, hidden defects, items that are loose, unstable, or unsuitable for transport, or damage caused by incorrect instructions from the customer. For fragile, valuable, or unusually heavy items, you should tell us in advance so that suitable precautions can be discussed.

4.1 Insurance and exclusions Any insurance we hold will apply only in accordance with its terms and exclusions. Unless stated otherwise in writing, customers remain responsible for arranging their own insurance cover for goods of particular value. We are not liable for indirect or consequential losses such as loss of profit, loss of opportunity, loss of goodwill, or emotional distress. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

4.2 Customer duties during loading and unloading

You, or someone authorised by you, should be present when items are collected and delivered, where possible, to confirm which goods are being moved and to verify the condition of the items and premises. You should ensure that pets, children, and bystanders are kept clear of the working area. If you instruct us to place items in a specific location, you accept responsibility for any damage caused by inadequate flooring, weak surfaces, unstable fixtures, or insufficient clearance, unless the damage is caused by our negligence.

5. Waste Regulations and Prohibited Items

Our service is intended for lawful transport, removal, relocation, and delivery of goods. We do not provide illegal waste disposal, fly-tipping, or any activity that would breach environmental or waste management law. If the job includes removal of waste, unwanted furniture, or mixed household items, you must tell us exactly what is to be removed, and the waste must be accurately described. We may refuse any load that appears to contain hazardous, controlled, or improperly sorted materials.

5.1 Customer compliance

You must ensure that any waste presented for collection is legally transferable and appropriately segregated where required. Items such as asbestos, chemicals, oils, batteries, paint, gas cylinders, medical waste, electrical items with hazardous components, or other regulated materials may require specialist handling and may not be accepted under a standard Hounslow man and van booking. Where we agree to handle waste, you acknowledge that disposal will be carried out in accordance with applicable UK waste regulations and at authorised facilities only.

5.2 Ownership and illegal contents

You warrant that you are the lawful owner of the items or have authority to arrange their removal or transport. You must not ask us to move stolen goods, counterfeit goods, illegal substances, unlicensed weapons, or any item whose possession, transport, or disposal would be unlawful. If we suspect that a load contains prohibited goods or unlawful waste, we may refuse transport, notify the relevant authorities where required, and charge for any time already spent attending the job.

6. Service Performance and Delays

We aim to arrive within the agreed time window, but estimates are not guarantees unless explicitly stated. Delays may occur due to traffic, weather, access issues, prior job overruns, vehicle problems, or circumstances outside our control. If a delay occurs, we will make reasonable efforts to keep you informed and to complete the job as soon as practical. We are not liable for losses caused by delay unless that delay is caused by our negligence and results in a direct and foreseeable loss.

6.1 Force majeure We will not be responsible for failing to perform any obligation where the failure is due to an event beyond our reasonable control, including but not limited to extreme weather, fire, flood, accident, industrial action, civil disorder, interruption of utilities, or government restrictions. If a force majeure event occurs, we may suspend performance, rearrange the booking, or cancel the service without liability for indirect losses.

6.2 Property access and waiting time If access is delayed because of locked premises, missing keys, parking problems, congestion at loading points, or failure of a third party to provide access, waiting time charges may apply. If the delay becomes excessive, we may leave the site and treat the booking as cancelled by the customer, with fees applying accordingly. Any special access needs should be disclosed when booking the man and van service.

7. Data, Instructions and Authority

You confirm that you are authorised to book the service and to give instructions relating to the goods, addresses, and access arrangements. If you are booking on behalf of another person, you accept responsibility for ensuring that person is aware of and accepts these terms. We may rely on your instructions unless we have reason to believe they are unsafe, unlawful, or incomplete.

7.1 Information accuracy All information provided by you must be accurate, complete, and not misleading. If incorrect information causes us to allocate extra time, a larger vehicle, additional labour, or a different route, we may charge accordingly. Repeated failure to provide correct information may lead us to refuse future bookings for the Hounslow man and van service.

7.2 Complaints and disputes If you believe there is a problem with the service, you should notify us as soon as reasonably possible so that we can investigate. We may ask for photographs, descriptions, or other evidence. Any complaint will be handled fairly and in good faith. If a disagreement cannot be resolved informally, it will be handled in accordance with the governing law and jurisdiction set out below.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rights provide otherwise. This applies whether the issue concerns a man and van Hounslow booking, payment, cancellation, damage, waste handling, or any related matter.

8.1 Entire agreement These terms represent the entire agreement between you and us in relation to the service, unless we agree otherwise in writing. Any verbal statement, estimate, or informal message will not override these terms unless expressly confirmed. If we choose not to enforce any right on one occasion, that does not mean we waive our right to enforce it later.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Hounslow Man And Van. We recommend retaining a copy for your records. We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply unless a change is required by law.